NY TIMES Critic: Likes Azera, Predicts Improvements
06-11-2006 | 06:39 AM
#1
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NY TIMES Critic: Likes Azera, Predicts Improvements
06-11-2006 | 09:19 AM
#2
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Re: NY TIMES Critic: Likes Azera, Predicts Improvements
Robert Cohen wrote:
> An interesting review.
>
> http://www.nytimes.com/2006/06/11/au...=1&oref=slogin
>
That's also about how I'd rate my Sonata vs. the Camry. Close, but no
cigar. However, the value aspect made the difference for me. I
certainly wouldn't pay anything close to equal money for a Sonata vs. a
Camry. If the difference had been less than 10%, I'd have bought a Camry.
I'm also not surprised at the customer satisfaction rating. I've never
bought a Toyota or Honda so maybe they do the same thing, but I've never
been bribed as heavily as I was by my Hyundai dealer to give them a
perfect score on the surveys I received after buying the car. Free oil
changes, discounts on accessories, etc. They were very aggressive about
this. I don't mean aggressive in a terribly negative way, but this was
mentioned to me several times by both the sales person and the service
manager.
So, I suspect that Hyundai's are much higher quality cars than in the
past, but I also believe that the scores are being actively manipulated
by Hyundai. I never had this sort of behavior from Chrysler or GM.
I've never bought a new Ford so I have no experience there. And my only
Honda was bought new in 1984 and nothing of the sort happened there either.
Matt
> An interesting review.
>
> http://www.nytimes.com/2006/06/11/au...=1&oref=slogin
>
That's also about how I'd rate my Sonata vs. the Camry. Close, but no
cigar. However, the value aspect made the difference for me. I
certainly wouldn't pay anything close to equal money for a Sonata vs. a
Camry. If the difference had been less than 10%, I'd have bought a Camry.
I'm also not surprised at the customer satisfaction rating. I've never
bought a Toyota or Honda so maybe they do the same thing, but I've never
been bribed as heavily as I was by my Hyundai dealer to give them a
perfect score on the surveys I received after buying the car. Free oil
changes, discounts on accessories, etc. They were very aggressive about
this. I don't mean aggressive in a terribly negative way, but this was
mentioned to me several times by both the sales person and the service
manager.
So, I suspect that Hyundai's are much higher quality cars than in the
past, but I also believe that the scores are being actively manipulated
by Hyundai. I never had this sort of behavior from Chrysler or GM.
I've never bought a new Ford so I have no experience there. And my only
Honda was bought new in 1984 and nothing of the sort happened there either.
Matt
06-11-2006 | 09:19 AM
#3
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Posts: n/a
Re: NY TIMES Critic: Likes Azera, Predicts Improvements
Robert Cohen wrote:
> An interesting review.
>
> http://www.nytimes.com/2006/06/11/au...=1&oref=slogin
>
That's also about how I'd rate my Sonata vs. the Camry. Close, but no
cigar. However, the value aspect made the difference for me. I
certainly wouldn't pay anything close to equal money for a Sonata vs. a
Camry. If the difference had been less than 10%, I'd have bought a Camry.
I'm also not surprised at the customer satisfaction rating. I've never
bought a Toyota or Honda so maybe they do the same thing, but I've never
been bribed as heavily as I was by my Hyundai dealer to give them a
perfect score on the surveys I received after buying the car. Free oil
changes, discounts on accessories, etc. They were very aggressive about
this. I don't mean aggressive in a terribly negative way, but this was
mentioned to me several times by both the sales person and the service
manager.
So, I suspect that Hyundai's are much higher quality cars than in the
past, but I also believe that the scores are being actively manipulated
by Hyundai. I never had this sort of behavior from Chrysler or GM.
I've never bought a new Ford so I have no experience there. And my only
Honda was bought new in 1984 and nothing of the sort happened there either.
Matt
> An interesting review.
>
> http://www.nytimes.com/2006/06/11/au...=1&oref=slogin
>
That's also about how I'd rate my Sonata vs. the Camry. Close, but no
cigar. However, the value aspect made the difference for me. I
certainly wouldn't pay anything close to equal money for a Sonata vs. a
Camry. If the difference had been less than 10%, I'd have bought a Camry.
I'm also not surprised at the customer satisfaction rating. I've never
bought a Toyota or Honda so maybe they do the same thing, but I've never
been bribed as heavily as I was by my Hyundai dealer to give them a
perfect score on the surveys I received after buying the car. Free oil
changes, discounts on accessories, etc. They were very aggressive about
this. I don't mean aggressive in a terribly negative way, but this was
mentioned to me several times by both the sales person and the service
manager.
So, I suspect that Hyundai's are much higher quality cars than in the
past, but I also believe that the scores are being actively manipulated
by Hyundai. I never had this sort of behavior from Chrysler or GM.
I've never bought a new Ford so I have no experience there. And my only
Honda was bought new in 1984 and nothing of the sort happened there either.
Matt
06-11-2006 | 09:19 AM
#4
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Re: NY TIMES Critic: Likes Azera, Predicts Improvements
Robert Cohen wrote:
> An interesting review.
>
> http://www.nytimes.com/2006/06/11/au...=1&oref=slogin
>
That's also about how I'd rate my Sonata vs. the Camry. Close, but no
cigar. However, the value aspect made the difference for me. I
certainly wouldn't pay anything close to equal money for a Sonata vs. a
Camry. If the difference had been less than 10%, I'd have bought a Camry.
I'm also not surprised at the customer satisfaction rating. I've never
bought a Toyota or Honda so maybe they do the same thing, but I've never
been bribed as heavily as I was by my Hyundai dealer to give them a
perfect score on the surveys I received after buying the car. Free oil
changes, discounts on accessories, etc. They were very aggressive about
this. I don't mean aggressive in a terribly negative way, but this was
mentioned to me several times by both the sales person and the service
manager.
So, I suspect that Hyundai's are much higher quality cars than in the
past, but I also believe that the scores are being actively manipulated
by Hyundai. I never had this sort of behavior from Chrysler or GM.
I've never bought a new Ford so I have no experience there. And my only
Honda was bought new in 1984 and nothing of the sort happened there either.
Matt
> An interesting review.
>
> http://www.nytimes.com/2006/06/11/au...=1&oref=slogin
>
That's also about how I'd rate my Sonata vs. the Camry. Close, but no
cigar. However, the value aspect made the difference for me. I
certainly wouldn't pay anything close to equal money for a Sonata vs. a
Camry. If the difference had been less than 10%, I'd have bought a Camry.
I'm also not surprised at the customer satisfaction rating. I've never
bought a Toyota or Honda so maybe they do the same thing, but I've never
been bribed as heavily as I was by my Hyundai dealer to give them a
perfect score on the surveys I received after buying the car. Free oil
changes, discounts on accessories, etc. They were very aggressive about
this. I don't mean aggressive in a terribly negative way, but this was
mentioned to me several times by both the sales person and the service
manager.
So, I suspect that Hyundai's are much higher quality cars than in the
past, but I also believe that the scores are being actively manipulated
by Hyundai. I never had this sort of behavior from Chrysler or GM.
I've never bought a new Ford so I have no experience there. And my only
Honda was bought new in 1984 and nothing of the sort happened there either.
Matt
06-12-2006 | 06:11 PM
#8
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Posts: n/a
Re: NY TIMES Critic: Likes Azera, Predicts Improvements
hyundaitech wrote:
> I think everyone now is actively trying to manipulate customer satisfaction
> and even reliability scores.
>
No doubt. I'd just never seen anything as aggressive as Hyundai. They
are 2-3X more aggressive than I've ever seen before, just just a little
bit more aggressive.
Matt
> I think everyone now is actively trying to manipulate customer satisfaction
> and even reliability scores.
>
No doubt. I'd just never seen anything as aggressive as Hyundai. They
are 2-3X more aggressive than I've ever seen before, just just a little
bit more aggressive.
Matt
06-12-2006 | 06:11 PM
#9
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Posts: n/a
Re: NY TIMES Critic: Likes Azera, Predicts Improvements
hyundaitech wrote:
> I think everyone now is actively trying to manipulate customer satisfaction
> and even reliability scores.
>
No doubt. I'd just never seen anything as aggressive as Hyundai. They
are 2-3X more aggressive than I've ever seen before, just just a little
bit more aggressive.
Matt
> I think everyone now is actively trying to manipulate customer satisfaction
> and even reliability scores.
>
No doubt. I'd just never seen anything as aggressive as Hyundai. They
are 2-3X more aggressive than I've ever seen before, just just a little
bit more aggressive.
Matt
06-12-2006 | 06:11 PM
#10
Guest
Posts: n/a
Re: NY TIMES Critic: Likes Azera, Predicts Improvements
hyundaitech wrote:
> I think everyone now is actively trying to manipulate customer satisfaction
> and even reliability scores.
>
No doubt. I'd just never seen anything as aggressive as Hyundai. They
are 2-3X more aggressive than I've ever seen before, just just a little
bit more aggressive.
Matt
> I think everyone now is actively trying to manipulate customer satisfaction
> and even reliability scores.
>
No doubt. I'd just never seen anything as aggressive as Hyundai. They
are 2-3X more aggressive than I've ever seen before, just just a little
bit more aggressive.
Matt
06-13-2006 | 11:45 AM
#11
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Re: NY TIMES Critic: Likes Azera, Predicts Improvements
hyundaitech wrote:
> I think everyone now is actively trying to manipulate customer satisfaction
> and even reliability scores.
Well wouldn't that be the idea - to make the customer happy? I know its
a rather odd thought, especially if you've ever been around a Chrysler
dealer.
JS
> I think everyone now is actively trying to manipulate customer satisfaction
> and even reliability scores.
Well wouldn't that be the idea - to make the customer happy? I know its
a rather odd thought, especially if you've ever been around a Chrysler
dealer.
JS
06-13-2006 | 11:45 AM
#12
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Posts: n/a
Re: NY TIMES Critic: Likes Azera, Predicts Improvements
hyundaitech wrote:
> I think everyone now is actively trying to manipulate customer satisfaction
> and even reliability scores.
Well wouldn't that be the idea - to make the customer happy? I know its
a rather odd thought, especially if you've ever been around a Chrysler
dealer.
JS
> I think everyone now is actively trying to manipulate customer satisfaction
> and even reliability scores.
Well wouldn't that be the idea - to make the customer happy? I know its
a rather odd thought, especially if you've ever been around a Chrysler
dealer.
JS
06-13-2006 | 11:45 AM
#13
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Posts: n/a
Re: NY TIMES Critic: Likes Azera, Predicts Improvements
hyundaitech wrote:
> I think everyone now is actively trying to manipulate customer satisfaction
> and even reliability scores.
Well wouldn't that be the idea - to make the customer happy? I know its
a rather odd thought, especially if you've ever been around a Chrysler
dealer.
JS
> I think everyone now is actively trying to manipulate customer satisfaction
> and even reliability scores.
Well wouldn't that be the idea - to make the customer happy? I know its
a rather odd thought, especially if you've ever been around a Chrysler
dealer.
JS
06-13-2006 | 01:11 PM
#14
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Re: NY TIMES Critic: Likes Azera, Predicts Improvements
JS <jsuter@intrastardot.net> wrote in
news:P4Bjg.10406$BD1.4971@fe07.usenetserver.com:
> hyundaitech wrote:
>> I think everyone now is actively trying to manipulate customer
>> satisfaction and even reliability scores.
>
> Well wouldn't that be the idea - to make the customer happy? I know
> its a rather odd thought, especially if you've ever been around a
> Chrysler dealer.
>
> JS
Yeah, but they are manipulating the satisfaction scores on the initial
product by BRIBING the customer with free oil changes, accessories or
whatever. You could make the argument that those free items ARE making the
customer more satisfied, but more than likely they are skewing the results
of initial quality and satisfaction reports.
Eric
news:P4Bjg.10406$BD1.4971@fe07.usenetserver.com:
> hyundaitech wrote:
>> I think everyone now is actively trying to manipulate customer
>> satisfaction and even reliability scores.
>
> Well wouldn't that be the idea - to make the customer happy? I know
> its a rather odd thought, especially if you've ever been around a
> Chrysler dealer.
>
> JS
Yeah, but they are manipulating the satisfaction scores on the initial
product by BRIBING the customer with free oil changes, accessories or
whatever. You could make the argument that those free items ARE making the
customer more satisfied, but more than likely they are skewing the results
of initial quality and satisfaction reports.
Eric
06-13-2006 | 01:11 PM
#15
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Posts: n/a
Re: NY TIMES Critic: Likes Azera, Predicts Improvements
JS <jsuter@intrastardot.net> wrote in
news:P4Bjg.10406$BD1.4971@fe07.usenetserver.com:
> hyundaitech wrote:
>> I think everyone now is actively trying to manipulate customer
>> satisfaction and even reliability scores.
>
> Well wouldn't that be the idea - to make the customer happy? I know
> its a rather odd thought, especially if you've ever been around a
> Chrysler dealer.
>
> JS
Yeah, but they are manipulating the satisfaction scores on the initial
product by BRIBING the customer with free oil changes, accessories or
whatever. You could make the argument that those free items ARE making the
customer more satisfied, but more than likely they are skewing the results
of initial quality and satisfaction reports.
Eric
news:P4Bjg.10406$BD1.4971@fe07.usenetserver.com:
> hyundaitech wrote:
>> I think everyone now is actively trying to manipulate customer
>> satisfaction and even reliability scores.
>
> Well wouldn't that be the idea - to make the customer happy? I know
> its a rather odd thought, especially if you've ever been around a
> Chrysler dealer.
>
> JS
Yeah, but they are manipulating the satisfaction scores on the initial
product by BRIBING the customer with free oil changes, accessories or
whatever. You could make the argument that those free items ARE making the
customer more satisfied, but more than likely they are skewing the results
of initial quality and satisfaction reports.
Eric