Art wrote:

> Good idea but he says dealer cannot duplicate poor reception so it might not
> work.
>
>
> "na" <bkc93@comcast.net> wrote in message
> news:sZidncnZkuVrunPZnZ2dnUVZ_vadnZ2d@comcast.com. ..
>
>>Kevin wrote:
>>
>>>Chi-town Civic wrote:
>>>
>>>
>>>
>>>>As long as you're not footin the bill for them to replace the window,
>>>>let them do it
>>>
>>>
>>>I know what you mean, but it seems so drastic, I find it hard to
>>>believe it will solve the problem.
>>>I have had exterior warranty repairs in the past that have caused more
>>>problems than the first one, (shhh... it was a new "Saturn" sedan mind
>>>you) so I am a little gun shy about the window approach.
>>>Thanks. K.
>>>
>>
>>I have a simlar problem with my 2006 Civic, but it only affects the AM
>>reception. FM is fine.
>>
>>Here's what you should ask them to do: order the new window but before
>>taking out the old one, have them connect the antenna wire to the new
>>window and see if that improves the reception. If not, tell them not to
>>put it in and to continue looking for the real problem. At least that way
>>you don't have them taking the old one out for no reason. I agree with
>>you. I wouldn't want them doing such a "repair" unless I knew it was
>>going to fix the problem. When the dealers mess with a car, it increases
>>the chance of something wrong, i.e. they screw something up.
>
>
I'm surpised then that they would even offer to replace the window.
Usually they're pretty stuborn about having to "verify" the customer's
complaint before swapping parts.

 

Art wrote:

> Good idea but he says dealer cannot duplicate poor reception so it might not
> work.
>
>
> "na" <bkc93@comcast.net> wrote in message
> news:sZidncnZkuVrunPZnZ2dnUVZ_vadnZ2d@comcast.com. ..
>
>>Kevin wrote:
>>
>>>Chi-town Civic wrote:
>>>
>>>
>>>
>>>>As long as you're not footin the bill for them to replace the window,
>>>>let them do it
>>>
>>>
>>>I know what you mean, but it seems so drastic, I find it hard to
>>>believe it will solve the problem.
>>>I have had exterior warranty repairs in the past that have caused more
>>>problems than the first one, (shhh... it was a new "Saturn" sedan mind
>>>you) so I am a little gun shy about the window approach.
>>>Thanks. K.
>>>
>>
>>I have a simlar problem with my 2006 Civic, but it only affects the AM
>>reception. FM is fine.
>>
>>Here's what you should ask them to do: order the new window but before
>>taking out the old one, have them connect the antenna wire to the new
>>window and see if that improves the reception. If not, tell them not to
>>put it in and to continue looking for the real problem. At least that way
>>you don't have them taking the old one out for no reason. I agree with
>>you. I wouldn't want them doing such a "repair" unless I knew it was
>>going to fix the problem. When the dealers mess with a car, it increases
>>the chance of something wrong, i.e. they screw something up.
>
>
I'm surpised then that they would even offer to replace the window.
Usually they're pretty stuborn about having to "verify" the customer's
complaint before swapping parts.

 

Art wrote:

> Good idea but he says dealer cannot duplicate poor reception so it might not
> work.
>
>
> "na" <bkc93@comcast.net> wrote in message
> news:sZidncnZkuVrunPZnZ2dnUVZ_vadnZ2d@comcast.com. ..
>
>>Kevin wrote:
>>
>>>Chi-town Civic wrote:
>>>
>>>
>>>
>>>>As long as you're not footin the bill for them to replace the window,
>>>>let them do it
>>>
>>>
>>>I know what you mean, but it seems so drastic, I find it hard to
>>>believe it will solve the problem.
>>>I have had exterior warranty repairs in the past that have caused more
>>>problems than the first one, (shhh... it was a new "Saturn" sedan mind
>>>you) so I am a little gun shy about the window approach.
>>>Thanks. K.
>>>
>>
>>I have a simlar problem with my 2006 Civic, but it only affects the AM
>>reception. FM is fine.
>>
>>Here's what you should ask them to do: order the new window but before
>>taking out the old one, have them connect the antenna wire to the new
>>window and see if that improves the reception. If not, tell them not to
>>put it in and to continue looking for the real problem. At least that way
>>you don't have them taking the old one out for no reason. I agree with
>>you. I wouldn't want them doing such a "repair" unless I knew it was
>>going to fix the problem. When the dealers mess with a car, it increases
>>the chance of something wrong, i.e. they screw something up.
>
>
I'm surpised then that they would even offer to replace the window.
Usually they're pretty stuborn about having to "verify" the customer's
complaint before swapping parts.

 

Art wrote:

> Good idea but he says dealer cannot duplicate poor reception so it might not
> work.
>
>
> "na" <bkc93@comcast.net> wrote in message
> news:sZidncnZkuVrunPZnZ2dnUVZ_vadnZ2d@comcast.com. ..
>
>>Kevin wrote:
>>
>>>Chi-town Civic wrote:
>>>
>>>
>>>
>>>>As long as you're not footin the bill for them to replace the window,
>>>>let them do it
>>>
>>>
>>>I know what you mean, but it seems so drastic, I find it hard to
>>>believe it will solve the problem.
>>>I have had exterior warranty repairs in the past that have caused more
>>>problems than the first one, (shhh... it was a new "Saturn" sedan mind
>>>you) so I am a little gun shy about the window approach.
>>>Thanks. K.
>>>
>>
>>I have a simlar problem with my 2006 Civic, but it only affects the AM
>>reception. FM is fine.
>>
>>Here's what you should ask them to do: order the new window but before
>>taking out the old one, have them connect the antenna wire to the new
>>window and see if that improves the reception. If not, tell them not to
>>put it in and to continue looking for the real problem. At least that way
>>you don't have them taking the old one out for no reason. I agree with
>>you. I wouldn't want them doing such a "repair" unless I knew it was
>>going to fix the problem. When the dealers mess with a car, it increases
>>the chance of something wrong, i.e. they screw something up.
>
>
>
I'm surpised then that they would even offer to replace the window.
Usually they're pretty stuborn about having to "verify" the customer's
complaint before swapping parts.

 

Art wrote:

> Good idea but he says dealer cannot duplicate poor reception so it might not
> work.
>
>
> "na" <bkc93@comcast.net> wrote in message
> news:sZidncnZkuVrunPZnZ2dnUVZ_vadnZ2d@comcast.com. ..
>
>>Kevin wrote:
>>
>>>Chi-town Civic wrote:
>>>
>>>
>>>
>>>>As long as you're not footin the bill for them to replace the window,
>>>>let them do it
>>>
>>>
>>>I know what you mean, but it seems so drastic, I find it hard to
>>>believe it will solve the problem.
>>>I have had exterior warranty repairs in the past that have caused more
>>>problems than the first one, (shhh... it was a new "Saturn" sedan mind
>>>you) so I am a little gun shy about the window approach.
>>>Thanks. K.
>>>
>>
>>I have a simlar problem with my 2006 Civic, but it only affects the AM
>>reception. FM is fine.
>>
>>Here's what you should ask them to do: order the new window but before
>>taking out the old one, have them connect the antenna wire to the new
>>window and see if that improves the reception. If not, tell them not to
>>put it in and to continue looking for the real problem. At least that way
>>you don't have them taking the old one out for no reason. I agree with
>>you. I wouldn't want them doing such a "repair" unless I knew it was
>>going to fix the problem. When the dealers mess with a car, it increases
>>the chance of something wrong, i.e. they screw something up.
>
>
>
I'm surpised then that they would even offer to replace the window.
Usually they're pretty stuborn about having to "verify" the customer's
complaint before swapping parts.

 

Art wrote:

> Good idea but he says dealer cannot duplicate poor reception so it might not
> work.
>
>
> "na" <bkc93@comcast.net> wrote in message
> news:sZidncnZkuVrunPZnZ2dnUVZ_vadnZ2d@comcast.com. ..
>
>>Kevin wrote:
>>
>>>Chi-town Civic wrote:
>>>
>>>
>>>
>>>>As long as you're not footin the bill for them to replace the window,
>>>>let them do it
>>>
>>>
>>>I know what you mean, but it seems so drastic, I find it hard to
>>>believe it will solve the problem.
>>>I have had exterior warranty repairs in the past that have caused more
>>>problems than the first one, (shhh... it was a new "Saturn" sedan mind
>>>you) so I am a little gun shy about the window approach.
>>>Thanks. K.
>>>
>>
>>I have a simlar problem with my 2006 Civic, but it only affects the AM
>>reception. FM is fine.
>>
>>Here's what you should ask them to do: order the new window but before
>>taking out the old one, have them connect the antenna wire to the new
>>window and see if that improves the reception. If not, tell them not to
>>put it in and to continue looking for the real problem. At least that way
>>you don't have them taking the old one out for no reason. I agree with
>>you. I wouldn't want them doing such a "repair" unless I knew it was
>>going to fix the problem. When the dealers mess with a car, it increases
>>the chance of something wrong, i.e. they screw something up.
>
>
>
I'm surpised then that they would even offer to replace the window.
Usually they're pretty stuborn about having to "verify" the customer's
complaint before swapping parts.

 

Art wrote:

> Good idea but he says dealer cannot duplicate poor reception so it might not
> work.
>
>
> "na" <bkc93@comcast.net> wrote in message
> news:sZidncnZkuVrunPZnZ2dnUVZ_vadnZ2d@comcast.com. ..
>
>>Kevin wrote:
>>
>>>Chi-town Civic wrote:
>>>
>>>
>>>
>>>>As long as you're not footin the bill for them to replace the window,
>>>>let them do it
>>>
>>>
>>>I know what you mean, but it seems so drastic, I find it hard to
>>>believe it will solve the problem.
>>>I have had exterior warranty repairs in the past that have caused more
>>>problems than the first one, (shhh... it was a new "Saturn" sedan mind
>>>you) so I am a little gun shy about the window approach.
>>>Thanks. K.
>>>
>>
>>I have a simlar problem with my 2006 Civic, but it only affects the AM
>>reception. FM is fine.
>>
>>Here's what you should ask them to do: order the new window but before
>>taking out the old one, have them connect the antenna wire to the new
>>window and see if that improves the reception. If not, tell them not to
>>put it in and to continue looking for the real problem. At least that way
>>you don't have them taking the old one out for no reason. I agree with
>>you. I wouldn't want them doing such a "repair" unless I knew it was
>>going to fix the problem. When the dealers mess with a car, it increases
>>the chance of something wrong, i.e. they screw something up.
>
>
>
I'm surpised then that they would even offer to replace the window.
Usually they're pretty stuborn about having to "verify" the customer's
complaint before swapping parts.

 

> I'm surpised then that they would even offer to replace the window.
> Usually they're pretty stuborn about having to "verify" the customer's
> complaint before swapping parts.

Here's an update:
I took the car in for it's first oil change last week and took a
service person for a road test.
The radio did not act up.
However, because I believe I am persistent, a repeat customer and that
other members of my family use this same delearship (which has the best
reputation of the 4 area delearhips), they are quite happy to believe
me.
And because the dealership had no further complaints after replacing
the rear window for another owner with the same complaint as me, they
are going to order the window for me and replace mine soon.
I am currently waiting for the window and I can't seem to argue with
their logic.
While driving home after the oil change, however, the radio crackled
and hissed while I was driving uphill on a smooth road.
Go figure.
K

 

> I'm surpised then that they would even offer to replace the window.
> Usually they're pretty stuborn about having to "verify" the customer's
> complaint before swapping parts.

Here's an update:
I took the car in for it's first oil change last week and took a
service person for a road test.
The radio did not act up.
However, because I believe I am persistent, a repeat customer and that
other members of my family use this same delearship (which has the best
reputation of the 4 area delearhips), they are quite happy to believe
me.
And because the dealership had no further complaints after replacing
the rear window for another owner with the same complaint as me, they
are going to order the window for me and replace mine soon.
I am currently waiting for the window and I can't seem to argue with
their logic.
While driving home after the oil change, however, the radio crackled
and hissed while I was driving uphill on a smooth road.
Go figure.
K

 

> I'm surpised then that they would even offer to replace the window.
> Usually they're pretty stuborn about having to "verify" the customer's
> complaint before swapping parts.

Here's an update:
I took the car in for it's first oil change last week and took a
service person for a road test.
The radio did not act up.
However, because I believe I am persistent, a repeat customer and that
other members of my family use this same delearship (which has the best
reputation of the 4 area delearhips), they are quite happy to believe
me.
And because the dealership had no further complaints after replacing
the rear window for another owner with the same complaint as me, they
are going to order the window for me and replace mine soon.
I am currently waiting for the window and I can't seem to argue with
their logic.
While driving home after the oil change, however, the radio crackled
and hissed while I was driving uphill on a smooth road.
Go figure.
K

 

Kevin wrote:
>
> Here's an update:
> I took the car in for it's first oil change last week and took a
> service person for a road test.
> The radio did not act up.
> However, because I believe I am persistent, a repeat customer and that
> other members of my family use this same delearship (which has the best
> reputation of the 4 area delearhips), they are quite happy to believe
> me.

Excellent, this is how it should be. The dealer apparently has Honda's
support for doing the reasonable thing given all the circumstances.
Many companies and dealers take a prove it attitude which allienates
customers. Honda and your dealer are demonstrating that they are worthy
of the loyalty you and your family continue to place with them.

Smart business people taking the long view. Wow, how refreshing!

John

 

Kevin wrote:
>
> Here's an update:
> I took the car in for it's first oil change last week and took a
> service person for a road test.
> The radio did not act up.
> However, because I believe I am persistent, a repeat customer and that
> other members of my family use this same delearship (which has the best
> reputation of the 4 area delearhips), they are quite happy to believe
> me.

Excellent, this is how it should be. The dealer apparently has Honda's
support for doing the reasonable thing given all the circumstances.
Many companies and dealers take a prove it attitude which allienates
customers. Honda and your dealer are demonstrating that they are worthy
of the loyalty you and your family continue to place with them.

Smart business people taking the long view. Wow, how refreshing!

John

 

Kevin wrote:
>
> Here's an update:
> I took the car in for it's first oil change last week and took a
> service person for a road test.
> The radio did not act up.
> However, because I believe I am persistent, a repeat customer and that
> other members of my family use this same delearship (which has the best
> reputation of the 4 area delearhips), they are quite happy to believe
> me.

Excellent, this is how it should be. The dealer apparently has Honda's
support for doing the reasonable thing given all the circumstances.
Many companies and dealers take a prove it attitude which allienates
customers. Honda and your dealer are demonstrating that they are worthy
of the loyalty you and your family continue to place with them.

Smart business people taking the long view. Wow, how refreshing!

John