Where or who do I call for a Honda Accord transmission problem that is out of
#1
Where or who do I call for a Honda Accord transmission problem that is out of
warranty but has been extended? My son purchased a 2002 Honda accord last year, it has 93,000 miles on it and the transmission check engine light came on. We looked up the Honda Accords to see if there had been any recalls and we found that on 2002 Honda Accords there was a 100,000 mile extension on transmissions. When we called the dealership in Nashville, TN they asked for the VIN # and said that particular model was not included in the warranty extension. That's not right, #1 there should not be a specific model for that and #2 I think a transmission should last longer than 93,000 miles especially on a Honda! We are very disappointed! What can we do to check this out and get some assistance on this transmission problem, the dealership told us it would cost $3,000 or more to fix!
#2
First af all does have a constant maintenance record with a honda dealership? Sometimes you can find a dealership(preferrably where has had its maintenance done all these years) where they will cover the tranmission even though it is out of warranty. For instance, I have a friend who has a 99 Accord and his warranty expired about 30,000 miles ago and because he had always brought his car to the Honda dealership for all its maintenance they covered his transmission. He did'nt pay a dime. I worked at A Honda dealership for many years and I have seen them do this on occasion...I think it depends on the dealerships willingness to go out of its way to help.
#3
Okay, I sympthsize with you as I had a similar problem with my 2001 Acura TL, but in my case the transmission failed at 61,000. If the dealer is not helpful, here is what you need to do. With the VIN # in hand, you need to contact Honda USA. They will tell you for sure if you are covered or not on your model year and make and if the "check transmission" light is part of the coverage.. The information is:By PhoneAt our toll-free number: 1-800-999-1009By Fax(310) 783-3023 (24 Hours)By MailAmerican Honda Motor Co., Inc.Honda Automobile Customer Service1919 Torrance BoulevardMail Stop: 500 - 2N - 7DTorrance, CA 90501-2746They can give you the final answer. I did this on my car and they were able to confirm the problem and armed with that information went back to the dealer who promptly took care of the concern. Good luck with it, hope your VIN is listed.
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